MUMC Member Portal Support

 
Questions? Send an email to tech@madisonum.org

 

Website / Mobile App Features

Church Directory: Church members are able to access an always up-to-date version of the directory both on the webpage and in the mobile app.

Online Giving: Scheduled donations can be made securely via Electronic Check, or Credit Card, through the Member Portal on the website, or through the smartphone app.  Click HERE for Q&A on Online Giving.

 
Media Center: Catch up on sermons you may have missed easily from the Media Center on the webpage, or in the smartphone app.  Click MEDIA CENTER to go to the page. 
 
Smartphone App:  Load the MyChurch app on your smartphone or tablet to keep in touch with the church wherever you are.  When you are prompted, enter "www.madisonum.org" as your church's website, then use the login you have created below to log in. 
 
Questions? Send an email to tech@madisonum.org
 

How to Register on the Member Portal

 

The first step is to register on the Member Portal.  This creates an account that can be used to log into the Member Portal itself, or onto the My Church Mobile App.  

The video below walks through the process of registering on the Member Portal.  When you perform this registration, be prepared to receive email from the Elexio system with details for confirming the email account.  The code contained in the email is only active for a limited time.

After initial registration, you will have access to a limited set of features in the Portal and Mobile App.  Accounts for church members will be validated (by a human reviewer) before being given access to the directory.

If the church already has an email address on file that is being used for update emails and newsletters,  please be sure to use that address to avoid creating a duplicate account. 

 

How to Load and Use the Mobile App

 
Smartphone Apps:  Load the MyChurch app on your smartphone or tablet to keep in touch with the church wherever you are.  When you are prompted, enter "www.madisonum.org" as your church's website, then use the login you have created below to log in. 
 
iOS Devices  - For iPhone or iPod, enter the App Store, search for "Elexio My Church" and you'll find Elexio Mobile, labeled as "My Church."  Or, click THIS LINK.
 
Android Devices - Enter the Google Play Store, search for "Elexio My Church" and you'll find Elexio Mobile, labeled as "My Church." Or, click THIS LINK.
 
Questions? Send an email to tech@madisonum.org
 
 

Member Portal Q&A

 

Who can access the Member Portal?

Both Members and Visitors can register to access the Member Portal, and use the Smartphone App for updating personal information, checking the calendar, and making online donations.  In addition, MUMC Members have access to the Member Directory, which is an online directory for the church at large. 
 

Having Problems Accessing the Member Portal?

If you have a username and password, but are unable to access the portal on this page, access the database directly at https://madisonum.elexiopulse.com. If that still fails, then contact the Tech Team at tech@madisonum.org for further assistance.
 
If you are a Member of MUMC, and can access the Member Portal, but cannot access the Online Directory, please contact the Tech Team at tech@madisonum.org.
 
 

Online Giving Q&A

 

Why would I want to give online?

Security and convenience make online transactions an increasingly popular means of donating to an organization. Plus, Madison UMC enjoys administrative savings (manual check processing and record keeping add up in a hurry). You also can take advantage of the discipline that recurring donations can provide for your giving.

How do I get started giving online?

  1. Log in to http://madisonum.elexioPortal.com, or click "Member Portal" on the home page. 
  2. Select "Giving". In this area you can view your giving history, and request an online donation be processed. 
  3. Press the "Click Here To Give Now" button to start the process. 
  4. If you have not set up a payment method, click the "+Add" button to add a payment method.  Multiple payment methods can be set up.
  5. You will be prompted to set up a Credit Card or Bank account (checking or savings).  Enter the requested information, and press "Submit" to return to the Online Giving page. 
  6. Verify that the "Payment Method" indicates the payment method you want to use for the donation. 
  7. Enter the Gift Amount, and the Designated Fund. Note that not all funds are tax-deductible.  Funds which are payments for events, for example, are not.  The General Fund is the default, and is.  Contact the office if you have questions. 
  8. Enter the Recurrence, and the transaction date. 
  9. If you have any comments for the office, they can be included here also.
  10. Press Submit to make the donation. You should receive a receipt email when you make the transaction, and a reminder email if it is a scheduled donation and it was requested. 

Is my online giving secure?

Yes. Every transaction is encrypted with Secure Sockets Layer (SSL), the same industry-standard encryption trusted for online commerce with world-class financial organizations. Elexio (our database and website provider) processes the transactions securely, and holds all financial account information on their servers. We (Madison UMC) do not have access to your financial information, and only receive notifications of the transactions. 

To insure your connection is secure, verify that you can see a LOCK symbol on the address bar of your web browser, which indicates a secure encrypted connection.  Never provide financial information on web sites that do not indicate this.   If you do not see the LOCK symbol, access the system directly by opening https://madisonum.elexiopulse.com in a new browser window, and log in from there. 

When will the transaction go on my account?

You set the date when you want your card charged and this will be the date of contribution in our system. For eChecks, the payment will hit your bank 2 banking days later, so a Monday contribution date will hit Wednesday, while a Thursday contribution date will hit on Monday because of the weekend. 

Can I use an e-check for my donation?

Yes! This is the least costly method for the church to receive your electronic donation.

Can I give as little or as much as I want?

Donations must be a minimum of $5.00 and there are no limitations on the maximum amount.

What if I make a mistake and need to have a completed transaction reversed?

Contact the church office immediately so your situation can be handled appropriately.